Need to cancel your order? Please contact us as soon as possible.
When you can cancel
You may request cancellation without a cancellation fee before your order has been packed and marked ready for dispatch. Once it is ready for dispatch or has been handed to the courier, we may be unable to stop it.
Cancellation depends on the order's processing status, rather than a fixed number of hours after purchase. We will check the status and confirm the outcome by email. Sending a request does not by itself cancel your order.
How to request cancellation
- Email akkadbakkad@bambebo.com with “Cancellation request” and your order number in the subject line.
- Include the name and email address used for the order and say whether you want to cancel the entire order or specific items.
- Wait for our confirmation. If we cannot cancel the order, we will explain the next steps.
Please do not send card details, passwords, PINs or OTPs.
After dispatch
Once your order is ready for dispatch or on its way, cancellation may no longer be possible. Contact us for assistance. If the order is delivered, you may request a return within 15 days of delivery, subject to the eligibility requirements and exclusions in our Returns & Refunds policy.
Refusing delivery does not by itself confirm cancellation or a refund. Please contact us so we can track the parcel and confirm the appropriate next steps. Your rights concerning defective, incorrect or misdescribed items remain unaffected.
Refunds for cancelled orders
For a fully cancelled prepaid order that has not been dispatched, we refund the full amount paid, including any delivery charge. There is no cancellation fee.
For a confirmed partial cancellation, we refund the amount actually paid for the cancelled items, including applicable taxes and after discounts. We will confirm how any delivery charge is affected; no new delivery charge will be imposed without your agreement.
Prepaid refunds are issued to the original payment method. If that method cannot receive the refund, we will contact you to agree an alternative. We will email you when the refund is initiated. Your bank or payment provider may take additional time to credit the funds.
For a cash-on-delivery order cancelled before payment, no refund is due because no payment has been collected. Refunds for goods already delivered and paid for follow our Returns & Refunds policy, including bank transfer for COD purchases.
The return-refund timeline applies to returned goods and does not require you to return goods for an order cancelled before dispatch. Contact us with your order number if you need a cancellation refund update.
Questions and your rights
This policy applies to retail orders placed on the Bambebo website for delivery in India. Nothing in this policy limits your rights under applicable consumer law.
Need help? Email akkadbakkad@bambebo.com with your order number.