Returns & Refunds

A little help when something is not quite right.

Return request window: Within 15 days of delivery.
Support: akkadbakkad@bambebo.com
Refund processing: Approved refunds are issued within 30 days of receiving your return, including inspection.

Return eligibility

You may request a change-of-mind return within 15 days of delivery. Items must be unused, unwashed, clean and unaltered, with original tags and packaging. Return all pieces included in a set or pack.

Customised or personalised items are not eligible for change-of-mind returns. This exclusion does not apply to items that are faulty, incorrect or not as described.

How to request a return

Email akkadbakkad@bambebo.com within 15 days of delivery, with your order number, the items you wish to return and the reason.
For damaged, faulty or incorrect items, include photographs where possible to help us assess the issue.
Wait for our instructions before sending anything. We will confirm the return arrangements and address by email.

Your request date determines whether you contacted us within the return window. A collection delay after a timely request will not by itself make your return ineligible.

Return collection and shipping costs

We will confirm courier pickup availability for your location by email. If pickup is unavailable, we will agree an alternative return method with you before you send the parcel. For Delhivery pickups arranged by Bambebo, the pickup agent brings and handles the return label. You do not need to print or arrange a label; securely pack the items and keep your collection receipt or tracking details.

Bambebo covers reasonable return shipping costs for items confirmed to be damaged, defective, incorrect or not as described. Please contact us before arranging your own courier so we can confirm the method and reimbursement.

Change-of-mind returns: The customer pays the actual Delhivery reverse-pickup charge, without a Bambebo markup. This is separate from the original delivery charge. The cost is calculated using Delhivery's rate applicable to Bambebo for the pickup and return PIN codes, chargeable parcel weight (actual or volumetric, whichever is higher), shipping mode and applicable courier surcharges, taxes and any agreed pickup quality-check service.

We will confirm the exact pickup charge by email or WhatsApp and obtain your approval before booking collection and explain whether it will be paid separately or deducted from your refund. No additional amount above the agreed charge will be collected or deducted without your approval. Any deduction will be itemised in the refund confirmation. If courier pickup is unavailable, any alternative return method and cost will be agreed with you first.

This customer-paid charge applies only to purchases for which this charging basis was disclosed before purchase. It does not apply to confirmed damaged, defective, incorrect or not-as-described items; Bambebo covers their reasonable return shipping costs. No undisclosed return fee will be deducted.

Damaged, faulty or incorrect items

Please email us as soon as you discover a problem. Opening the packaging to inspect the item does not prevent you from reporting a fault. We will assess the issue and explain the available refund or replacement options. The change-of-mind conditions and deadline do not limit your rights under applicable consumer law.

Checking your return

We inspect returned items before approving refunds. A change-of-mind return may be declined if the item has been used, washed, altered, stained or damaged after delivery, is incomplete, or is not a Bambebo item. We will explain any refusal by email. These conditions do not remove your rights concerning a pre-existing fault or an item that was not as described.

Refund amount and delivery charges

Approved refunds cover the amount actually paid for the returned items, including applicable taxes and after discounts. Any permitted return charge will be itemised in your refund confirmation.

Original delivery charges are not refunded for change-of-mind returns, including partial returns. If the entire order is returned because the goods were damaged, defective, incorrect or not as described, we will also refund the original delivery charge. For a partial return caused by such an issue, we will refund any delivery charge attributable to the affected items. Applicable consumer rights remain unaffected.

Refund method and timing

Prepaid orders are refunded to the original payment method. Cash-on-delivery orders are refunded by bank transfer to verified account details provided by the customer. We will explain how to provide the details needed for a COD refund; never share an OTP, UPI PIN, card PIN or password.

We inspect returns and issue approved refunds within 30 days of receiving the returned goods. For COD orders, please provide accurate bank details promptly so we can complete the transfer. We will email you when the refund is issued.

Your bank or payment provider may take additional time to credit the funds. If 30 days have passed since we received your return without a refund confirmation, or a confirmed refund has not reached you, email us with your order number and return tracking details so we can investigate.

Exchanges

If you would like a different item, mention this in your return email. We will confirm availability and the process before you send your return. An exchange is not guaranteed until confirmed.